Role and Responsibilities

Responsible for leading the implementation and delivery of IT infrastructure solutions across multiple customer projects, ensuring high-quality deployment, technical consistency, and team performance. This role combines hands-on technical expertise with team leadership, project coordination, and customer engagement, driving successful delivery across servers, networking, virtualization, and cloud environments.Acts as a technical leader for the Solution Engineer team, providing guidance, mentoring, and decision-making support, while ensuring adherence to best practices, security policies, and project timelines.

Key Responsibilities:

1. Lead end-to-end implementation of IT infrastructure solutions (servers, networking, virtualization, cloud)
2. Oversee system design validation, deployment planning, and technical architecture alignment
3. Ensure quality of implementation, testing, and handover processes across all projects
4. Handle complex technical issues, escalations, and root cause analysis
5. Supervise and guide Solution Engineers in daily tasks and project execution
6. Provide coaching, technical mentoring, and skill development for team members
7. Review team deliverables (designs, configurations, documentation) to ensure quality and consistency
8. Assign tasks and manage workload distribution within the team
9. Plan and track implementation activities to meet project timelines and deliverables
10. Work closely with Project Managers, Sales, and customers to align expectations and scope
11. Manage multi-project environments and prioritize tasks effectively
12. Identify risks and proactively mitigate project issues
13. Act as the technical focal point for customers during implementation and post-deployment phases
14. Provide technical consultation and recommendations to customers
15. Communicate progress, issues, and solutions clearly to stakeholders
16. Ensure customer satisfaction and smooth transition to support/operations
17. Ensure implementation follows IT security policies and best practices
18. Oversee patching, hardening, vulnerability remediation, and DR setup/testing
19. Validate compliance with customer and organizational security requirements
20. Define and enforce technical standards, templates, and documentation practices
21. Ensure all implementation and handover documents are complete and accurate
22. Maintain knowledge base and reusable deployment practices
23. Coordinate with vendors and partners for solution delivery and issue resolution
24. Evaluate new technologies and provide recommendations for improvement
25. Support pre-sales activities such as solution validation and technical design (High-level)